Refund & Return Policy

Quality Control

All our products undergo a strict quality control process to ensure they are not damaged, defaced, and are of the correct size and design before shipping. We take pride in delivering products that meet our high standards of quality.

Customer Responsibility

It is the customer's responsibility to verify the sticker size and design before making a payment. Please carefully review all product details, including dimensions and specifications, before completing your purchase.

Why Do We Need an Unboxing Video?

If your product arrives damaged, defective, or incomplete, an unboxing video helps us verify the issue quickly. Share the video with your Order ID, and our team will take it from there.

Quick Tip
Record → Share → Get Assistance

Step 1 - Record an Unboxing Video

Before opening your package, start recording a continuous, unedited video.

Make sure the video clearly shows:

• The sealed package
• The package being opened
• The product and all contents inside
• Any visible damage, defect, or missing item

Important: Do not stop the recording between opening the package and showing the product.

Step 2 - Show the Issue Clearly

If the product is damaged or defective, clearly capture the issue in the video.
For example:

• Broken or cracked product
• Damaged packaging
• Printing or manufacturing defect
• Missing item
• Any other visible issue with the order

Step 3 - Share the Video With Us

Send the complete unboxing video to our team through:

📧 Email - connect@zatags.com

💬Contact us - +919137976332

Please also include your Order ID and a brief description of the issue.

Step 4 - Our Team Will Review

Once we receive your video and order details, our team will review the issue and verify the damage, defect, or missing item.

Step 5 - Resolution

If the issue is verified and falls under our Refund & Return Policy, we will assist you with the applicable replacement or refund.

⚠️ Important

An unboxing video helps us verify the condition of your order at the time of delivery and allows us to resolve genuine product issues more efficiently.

Please do not discard the product or packaging until your issue has been reviewed by our team.

Color Variation

The color of the stickers as seen on the website may slightly vary from device to device due to differences in screen resolutions, brightness, and color settings. Customers are requested to expect a minor difference in the physical stickers compared to what is displayed on their screens.

Damaged, Incorrect, or Defective Items

In the rare event that you receive a damaged sticker, incorrect size, color, or design, please follow the steps below:

• Take clear pictures of the damaged/incorrect product
• Record an unpacking video showing the condition of the product upon opening
• Send both the unpacking video and pictures to connect@zatags.com within 72 hours of delivery

Claim Verification

After receiving your email with the unpacking video and pictures, our team will require 72 hours to verify your claim. We carefully review each submission to ensure fair and accurate resolution.

Refund & Return Process

If your claim is verified by our team:

• Refund Processing: Refund will be processed within 4-5 working days after verification
• Refund Credit: Refund will be credited to the original payment method within 7-8 working days
• Return Pickup: For eligible returns, a pickup will be arranged from your address

Non-Entertainment of Returns

Refunds and returns will not be entertained if the customer wishes to return the product for reasons beyond our control, including but not limited to:

• Personal preferences or taste
• Change of mind after ordering
• Minor color variations due to screen differences
• Incorrect size selection by customer

Partial COD Payments

Payments made for partial Cash on Delivery (COD) orders are non-refundable, as they are used to cover shipping and handling charges. Please ensure you are certain about your order before proceeding with partial COD payments.

Return Policy Summary

Communication

For any issues, questions, or to initiate a return, please contact us using the information below. We're here to help and ensure you have the best experience with Zatags.